REFUNDS & RETURNS POLICY

Last updated: October 9, 2026

All products sold by Oro Handles are new.

30-Day Return Policy

Oro Handles offers free returns within 30 days of delivery. To qualify for a return, the request must be submitted within 30 days from the date the order was delivered.

Return Eligibility

To be eligible for a return, the product must:

• Be unused and uninstalled
• Be in its original condition
• Include all components, accessories, instructions, and hardware
• Be returned in its original packaging
• Include proof of purchase or the order number

Products showing signs of installation, use, alteration, damage caused after delivery, or missing components may not qualify for a return or full refund.

Starting a Return

Before returning a product, please contact us at info@orohandles.com and include:

• Your order number
• The product you wish to return
• The reason for the return
• Photos of the product and packaging, when requested

If the return is approved, we will provide return instructions and a prepaid return shipping label for eligible returns within the United States.

Free Return Shipping

Approved returns are eligible for free return shipping. Customers must use the return method and shipping label provided by Oro Handles. We cannot reimburse return shipping costs arranged independently by the customer without prior approval.
All approved returns must be sent by mail using the return instructions provided by Oro Handles.
Oro Handles does not charge restocking fees for eligible returns.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as possible at info@orohandles.com.

Please include your order number and clear photos showing the product, packaging, and issue. After reviewing the request, we may offer a replacement, replacement parts, or a full refund, depending on the circumstances.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are processed within 15 calendar days after the returned product has been received and inspected. Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 calendar days have passed since we confirmed that your refund was approved, please contact us at info@orohandles.com.

Exchanges

We do not offer direct exchanges. Customers who want a different product must return the original eligible item and place a new order after the return has been approved.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Non-Returnable Items

The following items cannot be returned:

• Return requests submitted more than 30 days after delivery
• Installed, used, altered, or modified products
• Products damaged through improper installation or handling
• Products missing original components, accessories, or packaging
• Gift cards, if offered

These restrictions do not limit our review of damaged, defective, incomplete, or incorrect products reported under the section above.

Contact Us

For questions about returns or refunds, contact:

SENSO GROUP LLC
Doing business as Oro Handles
Website: https://orohandles.com
Email: info@orohandles.com
Phone: +1 (318) 569-8036
Business mailing address: 224 W 35th St, Ste 500, New York, NY 10001, United States