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Privacy Policy

Last updated: October 9, 2026

This Privacy Policy explains how SENSO GROUP LLC, doing business as Oro Handles (“Oro Handles,” “we,” “us,” or “our”), collects, uses, and protects your information when you visit or make a purchase from https://orohandles.com.

INFORMATION WE COLLECT

When you visit our website, create an account, place an order, or contact us, we may collect:

• Your name, email address, phone number, and account information.
• Your billing and shipping addresses.
• Order details, purchased products, transaction amounts, and order history.
• Information you provide when contacting customer support.
• Technical information such as your IP address, browser type, device information, and necessary cookie data.
• Website usage and analytics information, including pages viewed, interactions, approximate location, referral source, browser and device information, and advertising or conversion-related identifiers.

PAYMENT INFORMATION

Payments are securely processed by Stripe. Oro Handles does not directly store your complete credit or debit card number.

Stripe may collect and process payment details, billing information, transaction information, and information needed for fraud prevention and payment authorization. Stripe processes this information according to its own Privacy Policy.

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process payments and fulfill orders.
  • Deliver products and provide order updates.
  • Create and manage customer accounts.
  • Provide customer service and respond to inquiries.
  • Process returns, refunds, disputes, or warranty requests.
  • Detect and prevent fraud, abuse, and security threats.
  • Maintain business, accounting, tax, and legal records.
  • Improve the security, functionality, and customer experience of our website.
  • Analyze website traffic, product interactions, and store performance.
  • Measure advertising performance, conversions, and the effectiveness of our marketing campaigns.

HOW WE SHARE INFORMATION

We may share information only when necessary with service providers that help us operate our store, including:

  • Stripe for payment processing and fraud prevention.
  • Google Analytics and Google Ads for website analytics, conversion measurement, advertising performance, and related advertising services.
  • WooCommerce and WordPress for store and website functionality.
  • Brevo for transactional emails such as account, order, and password notifications.
  • Hosting, security, and technical service providers.
  • Shipping and fulfillment providers when required to deliver an order.
  • Government authorities or other parties when required by applicable law.

We do not sell customers’ personal information for money.

We use Google Analytics and Google Ads to understand website activity, measure conversions, evaluate advertising performance, and, where permitted by applicable law and the user’s consent choices, support advertising personalization. Google may process information such as device and browser information, IP address, website interactions, approximate location, and advertising identifiers according to Google’s own privacy policies.

COOKIES AND ANALYTICS

Our website uses cookies and similar technologies for essential store functions, including maintaining the shopping cart, remembering sessions, processing checkout, securing the website, and supporting customer account functionality.

We also use Google Analytics and Google Ads technologies to understand website usage, measure conversions, evaluate advertising performance, and, where permitted, support advertising personalization.

Depending on your location and applicable law, non-essential analytics or advertising technologies may be controlled through a cookie consent tool. You may also control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of the website, shopping cart, checkout, or customer account.

DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain required business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.

DATA SECURITY

We use reasonable administrative and technical safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS

Depending on where you live and the applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to request information about how your data is used or shared.

To submit a privacy request, contact us at info@orohandles.com. We may need to verify your identity before completing a request. Certain information may be retained when required for legal, accounting, fraud-prevention, or transaction-record purposes.

CHILDREN’S PRIVACY

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and remove it where appropriate.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, business practices, or legal obligations change. The revised version will be published on this page with an updated revision date.

CONTACT US

For questions or requests concerning this Privacy Policy, contact:

SENSO GROUP LLC
Doing business as Oro Handles
Website: https://orohandles.com
Email: info@orohandles.com
Phone: +1 (318) 569-8036
Business mailing address: 224 W 35th St, Ste 500, New York, NY 10001, United States